You're exploring a demo account for Apex Plumbing, a fictional plumbing business. The data is sample data — everything else works exactly like the real thing.

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FAQs

Common questions Kaylo can answer for your callers

7 of 20 FAQs used
Your AI receptionist knows these answers

7 questions configured. Changes sync to your receptionist automatically — use the arrows to order by importance.

1

What are your hours?

We're open Monday to Friday 7am to 5pm and Saturday mornings 8am to 12pm. We also have a 24/7 emergency line for urgent issues like burst pipes or major leaks.

2

Do you do emergency callouts?

Yes, we offer 24/7 emergency plumbing for urgent problems such as burst pipes, serious leaks, blocked sewers, and no hot water. Emergency callouts may attract an after-hours fee.

3

What areas do you service?

We service the greater metro area and surrounding suburbs. If you let me know your suburb I can pass that on to confirm.

4

How much does a callout cost?

Pricing depends on the job. We can provide an obligation-free quote — the best thing is to leave your details and a quick description and one of our plumbers will get back to you with an estimate.

5

Do you install hot water systems?

Yes, we repair and replace gas, electric, and heat-pump hot water systems, and can advise on the right unit for your home.

6

Are you licensed and insured?

Yes, all our plumbers are fully licensed and insured.

7

Do you do gas fitting?

Yes, we're licensed for gas fitting including gas appliance installation and leak repairs.

Tips for effective FAQs

• Include your most commonly asked questions

• Keep answers concise but informative

• Include pricing information if callers often ask

• Add service area details if relevant

• Update regularly based on call feedback